Complaints Procedure
Clear Choice Pressure Washing Portugal aims to provide excellent service to every customer. If you are unsatisfied for any reason, we take your concerns seriously and are committed to resolving them promptly and fairly.
1. How to Make a Complaint
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If you have a complaint about our service, please contact us as soon as possible using one of the following methods:
Email: -
Phone: +351 930 964 173
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Please provide:
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Your name and contact details
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The address where service was provided
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A clear description of your complaint
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Any relevant photos or supporting evidence (if applicable)
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2. What Happens Next
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We will acknowledge your complaint within 2 business days of receiving it.
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A manager or team member will review the details and may contact you for further information.
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We aim to resolve complaints within 7 business days where possible and will keep you updated if more time is needed.
3. Resolution
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If your complaint is upheld, we will offer an appropriate remedy, which may include further service, a partial or full refund, or another agreed solution.
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If we are unable to reach a satisfactory outcome, we will clearly explain the reasons.
4. Livro de Reclamações (Complaints Book) – Portuguese Requirement
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As required by Portuguese law, customers may submit complaints through the official “Livro de Reclamações” online portal:
www.livroreclamacoes.pt -
We are registered with the Livro de Reclamações system and will respond to formal complaints made there within the legal timeframes.
5. Continuous Improvement
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All complaints are reviewed to help us improve our services and customer care.
Your feedback is valued. If you have any concerns, please contact us and we will do our utmost to resolve the issue quickly and fairly.
Last updated: 12 November 2025